FAQ

How do I contact Sweet Yara?
All of our information can be found on our Contact Us page.

Are there any Sweet Yara stores?
No, Sweet Yara is exclusively an online store. Other than our website, our products can also be found on Facebook and Pinterest.

Where is Sweet Yara based?
We are based in Chicago, IL.

Are Sweet Yara products handmade?
Our jewelry is not handmade, but each piece was handpicked to be a part of our carefully curated selection. All Sweet Yara keepsake boxes are designed by us and are handcrafted though, and all of our packaging is done by hand and with love.

What shipping options are available for Sweet Yara products?
We ship all orders through USPS, because of this, our basic shipping option is 3 days, but we can also provide express shipping if needed. Orders are also available for pickup in Chicago.

Is there a way to track my Sweet Yara purchase?
Yes. The tracking number will be included with your e-mailed receipt.

What is Sweet Yara’s return policy?
All Sweet Yara purchases are final, but we will be happy to exchange any products that are damaged at delivery.

Can I exchange an item that was sent to me as a gift?
This is a service that we unfortunately do not yet provide, but we are working hard to make this option available to you.

What forms of payment do you accept?
We accept payment from all major credit cards.

How do I find out my ring size?
Take a strip of paper and wrap it around the base of your finger so that it’s snug, but not tight. Mark where the paper overlaps. Remove the piece of paper and measure the length of the strip to the marked line. Compare it to the chart below to find your ring size.

Can I send an order as a gift?
Of course! In fact, Sweet Yara products are primarily meant to be given as gifts. All of our orders are packaged with this in mind, and a receipt will never be included in the box, but e-mailed to you instead.

What is included in a gift?
All gifts are mailed in a purple Sweet Yara box with your jewelry piece nestled in our paper packaging. But add ons such as keepsake boxes and notecards are available for most orders.

Why are they called keepsake boxes?
We would love for our boxes to be kept for years to come as a creative way to store things like earrings, bobby pins, or any other small objects in need of  a home. We think they’d look pretty cute sitting on your dresser or in your bathroom, and we hope you will too.

Does Sweet Yara take custom requests for keepsake boxes/message cards?
Yes, we do! For custom keepsake boxes or messages, please email us at info.sweetyarainc@gmail.com with your request. Please be aware that custom orders may take longer to fulfill.

Why doesn’t all jewelry come with a keepsake box?
We try to provide keepsake boxes for as many of our products as possible, but unfortunately not all of our jewelry fits in our boxes.